What to Expect
If you are visiting for the first time or if you haven’t visited since before the fire in 2015, here is some helpful information.
Check-in location:
Most times of the day, you will pass the front kiosk and follow signs to our registration area, which is located in the main parking lot. Please park here temporarily while you check in at our reception office. If the main Reception Office is closed, please report to the Front Kiosk for check-in, open 24/7. Be sure to have your driver's license or photo ID card ready at check-in for all guests age 18+.
Parking & Vehicle Access:
Parking near mainside is limited. Please expect an uphill walk to the pool area. Only guests with displayed ADA Parking Permits are allowed to drive up to or park near the pool area. We offer two EV charging stations in the Meadow Campground, not far from the Grove Cottages. Inquire at the Reception office for charging station access. Please be mindful of the time so the station may be available for other guests.
Accessibility at Pools:
Our guests with disabilities will find the improved accessibility at the pool area much more accommodating than before 2015.
See the Pools page for details.
Towels:
Please bring your own beach towels for use at the pools. Room towels will be replaced upon request by contacting the Reception office. Please do not bring room towels up to the pools, as their disappearance adds to the cost of your retreat. Towels for pool use are available at the reception desk for purchase.
Personal Storage:
Please keep your food and all valuables (including cameras, computers, tablets, phones, and all electronic wearables) securely locked in your vehicle. We provide key code lock cell phone charging stations in the food court for guests to use.
There are two changing rooms for storing your personal belongings and protecting your items from sun and rain. Lockers are provided. Please bring your padlock with you. Fern Dressing Room closes from 12:15am to 3am for cleaning so please ensure all personal belongings are removed by 12:15am. Items left behind in Fern Dressing Room after 12:15am will be placed in Lost & Found.
Sun & Rain:
Please bring what you will need to protect yourself appropriately from the elements, including sunscreen, a hat, protective clothing, and rain gear during the wet season.
Hiking Trails:
We have many trails to explore.
See the Hiking page for details.
Vehicle Length Limit of 24′:
Please call ahead for RV reservations. Our parking and turn-around areas are few and small. We need to limit vehicle size for access and safety reasons. The length of your vehicle may not exceed 24’ and 2 axles. A Travel Trailer alone can be 24’ without the vehicle attached. You will be asked to detach it from your vehicle for your stay.
Fire:
For obvious reasons, smoking, incense and candles are not allowed in your room. (The smoking deck – tobacco only – is located in the upper parking lot.) If the fire siren should sound, calmly evacuate to the designated area or await instructions if the road is blocked.
Quiet:
Please keep noise to a minimum, especially after 10pm.
Quiet time is 10pm – 10am.
Phones:
Cell phones are allowed for quiet conversation (no video chat) in the lower parking lot, Domes parking lot (away from guests), Reception office and Café.
• A public pay phone is located on the porch of the main Reception office.
• Courtesy phones are located outside the Reception office, in the lower dressing room, at the elevator on both the upper and lower levels, in the Domes dressing room, and in the Meadow. In case of an emergency, dial 1-707-987-2004 on any courtesy phone.
Lost & Found:
Please call 1-707-987-2477 ext. 5103 or email
lostandfound@harbin.org.
First Aid:
Basic first aid supplies are located in the office, kiosk, dressing room, and at the meadow bathrooms.
In case of emergency NOTIFY OUR SECURITY STAFF IMMEDIATELY BY DIALING: 1 (707) 987-2004
Room Reservation Policies
Cancellation Policy:
A minimum of 48 hours’ notice prior to 1:00 PM on your scheduled arrival date is required to receive a full refund. Cancellations or reservation changes made within this timeframe will not incur any charges.
Cancellations made between 48 and 24 hours prior to arrival will incur a fee equal to 50% of the total reservation cost.
Cancellations made less than 24 hours prior to arrival will be charged in full.
Guests who fail to arrive without prior notice (“no call, no show”) will be charged the full reservation amount, and reservations cannot be modified or rescheduled after the fact.
Room Deposits:
A refundable deposit of $250.00 is required at check-in to cover any potential damages or incidental charges. This deposit must be secured with a credit or debit card; cash deposits are not accepted.
Minimum Stay Requirements:
A two-night minimum stay is required on weekends or holidays for all room accommodations. This may be considered as Thursday-Friday, Friday-Saturday, Saturday-Sunday, or Sunday-Monday.
Check-In Policy:
You may enter property as early as 7am for accommodations, however, keys will not be given out until 3pm. You may use the facilities until you are granted access to your rented room.
Check-out Policy / Late Check-out Fee:
Harbin Hot Springs follows a firm 11:00 AM checkout time. A late check-out fee of $25.00 will be applied for departures after this time. Departures after 12:00 PM will incur a charge equivalent to one additional night’s stay. Payment of this fee does not guarantee extended use of the room.
Drug/Alcohol Violation Fee:
Harbin Hot Springs is a sober facility and does not allow any sort of mind-altering substance. If evidence of drugs or alcohol are reportedly found in an accommodation, a minimum fee of $75.00 will be charged to the card on file. Any alcoholic beverages found on the property—including those not consumed on-site but disposed of on the premises—will result in a charge. Smoking is not permitted in any accommodations and if odor is present, a cleaning fee of $100.00 will be applied.
Children:
Children may stay in either our Upper Creekside Caravans, or our Grove Cottages. Up to three people are permitted to be in these rooms. This may be one adult and two children, or two adults and one child.
