Helpful Information

Reservations

Our ambiance is rustic and services are limited.

Please familiarize yourself with our policies and pool etiquette before your arrival.

Reservations and Reception Office:
(707) 987-2477

Harbin Spa Services:
(707) 987-2477 ext. 2000

Construction Noise & Disruptions

We strive to keep you informed of our construction activities to the best of our ability so that you can plan your visits accordingly. Because we are operating in an ongoing and variable phase of construction, there will be times when we cannot forecast a specific project. Often this is because we have to respond to a changing construction schedule or rectify an emerging issue. We apologize in advance for any inconveniences and thank you for your understanding and patience as we continue our work to restore Harbin’s full facilities, amenities, and services.

Construction is ongoing at the Fern Dressing Room and the new Steam Sauna: Please expect construction noise during the weekdays near the pools! The lower dressing room will be open, and foot traffic will be redirected as needed. Thank you for your understanding.

Construction has begun on the Harbin Restaurant near the Events Center. We apologize for the noise and we look forward to serving you delicious, nutritious food in Harbin's new dining room once complete.

Pool and Poolside Maintenance Day (Alligator Day)
Ongoing: Usually first Tuesday of every month
On “Alligator Day” the warm pool is drained around 2AM, allowing us to make repairs and do maintenance on the water purification system. The cold plunge, warm pool and hot plunge are not available for use until they have been filled. Available pools on Alligator Day are Sauna Hot Plunge, Sauna Cold Plunge, Heart Shaped Pool, and Swimming Pool. We use this day to complete other maintenance projects around the pool area, so do expect noise and possible disruption of guest services.

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Service Hours

We are open 24 hours a day, 365 days per year.

Front Gate Kiosk:
Open 24 Hours

Reception Office and Bookstore:
Sunday through Thursday: 9am – 7pm
Friday and Saturday: 9am – 8pm

Reservations by phone:
Every day: 9am – 8pm

Pools: 24 Hours
Sauna: 6am-Midnight

Harbin Spa Office:
Everyday: 9am – 8:30pm

Dancing Bear Café:
8am – 4pm & 5pm – 8pm

Blue Room Café:
7am – 8pm

What to Expect

If you are visiting for the first time or if you haven’t visited since before the fire in 2015, you might wonder what to expect. Here is some helpful information.

Check-in location

Most times of the day, you will pass the front kiosk and follow signs to our registration area, which is located in the main parking lot. Please park here temporarily while you check in at our reception office. If the main Reception Office is closed, please report to the Front Kiosk for check-in, open 24/7.

Parking & Vehicle Access

Parking near mainside is limited. Please expect an uphill walk to the pool area. Only guests with displayed ADA Parking Permits are allowed to drive up to or park near the pool area. We offer two EV charging stations in the Meadow Campground, not far from the Grove Cottages. Inquire at the Reception office for charging station access, and please be mindful of the time so the station may be available for other guests.

Checking Out

Check-out time is 11am. We are unable to accommodate late check-outs. Please assist our Housekeeping staff by checking out promptly! You are welcome to move your belongings to your vehicle, and enjoy the pools, restaurant or other Mainside services for the remainder of your 24-hour visit. If the office is closed when you depart, drop your keys at the kiosk.

Accessibility at Pools

Our guests with disabilities will find the improved accessibility at the pool area much more accommodating than before 2015. See the Pools page for details.

Towels

Please bring your own beach towels for use at the pools. Room towels will be replaced upon request by contacting the Reception office. Please do not bring room towels up to the pools, as their disappearance adds to the cost of your retreat. Towels for pool use are available at the reception desk for purchase.

Personal Storage

There is currently one area at the pools for storing your personal property and protecting it from sun and rain. Please plan to lock your food and all valuables (including cameras, computers, tablets, phones, and all electronic wearables) in your vehicle. We now provide a secure key code locked cell charging station in the food court you may use.

Sun & Rain

The fire left us with less shade and few indoor spaces where you can escape the weather. Please bring what you will need to protect yourself appropriately from the elements, including sunscreen, a hat, protective clothing, and rain gear during the wet season.

Hiking Trails

We have many trails to explore. See the Hiking page for details.

Vehicle Length Limit of 24′

Our parking and turn-around areas are few and small. We need to limit vehicle size for access and safety reasons. The length of your vehicle may not exceed 24’ and 2 axles. A Travel Trailer alone can be 24’ without the vehicle attached. You will be asked to detach it from your vehicle for your stay.

Fire

For obvious reasons, smoking, incense and candles are not allowed in your room. (The smoking deck – tobacco only – is located in the upper parking lot.) If the fire siren should sound, calmly evacuate to the designated area or await instructions if the road is blocked.

Quiet

Please keep noise to a minimum, especially after 10pm. Your neighbors will appreciate your consideration.  Quiet time, 10pm – 10am.

Phones

Cell phones are allowed for quiet conversation (no video chat) in the lower parking lot, Domes parking lot (away from guests), Reception office and Café.

• A public pay phone is located on the porch of the main Reception office.

• Courtesy phones are located outside the Reception office, in the lower dressing room, at the elevator on both the upper and lower levels, in the Domes dressing room, and in the Meadow. In case of an emergency, dial 1-707-987-2004 on any courtesy phone.

Lost & Found

Please call 1-707-987-2477 ext. 5103 or email lostandfound@harbin.org.

Covid-19 safety

Your safety and the safety of our staff is extremely important to us. If you are experiencing COVID-19 symptoms please reschedule your visit. Please observe capacities in pools. Each pool has a posted capacity. The CDC recommends the following: + Staying up to date with vaccination. + Practicing good hygiene. + Taking steps for cleaner air. Our staff have been informed on guidelines to help prevent the spread of COVID19 and are trained on appropriate personal hygiene etiquette and sanitation methods. Rooms are thoroughly cleaned and disinfected after each check out. We provide tests and encourage our staff to test for COVID-19 if they feel unwell.

First Aid

Basic first aid supplies are located in the office, kiosk, dressing room, and at the meadow bathrooms.

In case of emergency NOTIFY OUR SECURITY STAFF IMMEDIATELY BY DIALING: 1 (707) 987-2004

Guest Agreements

Please familiarize yourself with our center and agree to the following:

– PAY IN ADVANCE for all visits and room charges.

– MEMBERSHIP IS REQUIRED for admission to our non-profit retreat center. You will be issued a membership number for future visits

– DISPLAY REGISTRATION CARD with current paid receipt in the windshield of your vehicle. You will be fined for overstaying or not having a paid permit visible.

– DRIVE VERY SLOWLY. Speed limit is 15 mph; 5 mph mainside.

– WE ARE AN ALCOHOL AND DRUG FREE RETREAT CENTER. Please, no cannabis, alcohol or illegal drugs on property.

– EXTREME FIRE DANGER. No fires or flames in rooms or outdoors, including campstoves, propane lamps, candles, incense or cigarettes. Violators will be asked to leave immediately. SMOKING IS PERMITTED IN DESIGNATED AREAS ONLY, in the upper parking lot and near the meadow restroom, including e-cigarettes.

– PLEASE, NO PETS. Only ADA service dogs are allowed.* NO animals are to be left in vehicles, even if locked.

– CHILDREN UNDER 18 must be accompanied by an adult at all times.

– CLOTHING IS REQUIRED in food service areas, events, dances, yoga classes, Reception office, Health Services office, and anywhere within sight of the public road along our creek.

– NO SEXUAL ENERGY OR ACTIVITY in the pools or public areas, including unwanted staring or touching, or any displays of a sexual nature.

– NO PHOTOGRAPHY OR VIDEOGRAPHY ALLOWED anywhere on Harbin property.

– NO CELL PHONES AND ELECTRONICS (including e-readers) at the pool area or ANYWHERE clothing is optional. You are welcome to use electronics in the designated area of the lower parking lot by the Reception office, in the food area by the Dancing Bear Cafe, or for hiking safety.**

Items to Pack

We suggest you consider packing the following items for your visit to Harbin:

– Beach/Pool towel. (Harbin provides them for sale only.)
– Robe, wrap or sarong
– Shading hat
– Sunglasses
– Sandals
– Comfortable, sturdy shoes
– Flashlight
– Sunscreen
– Water bottle (non-glass)
– Food cooler (for storage in your vehicle)
– Lock for storage lockers
– Rain gear (seasonal)

Please leave these at home:

– Pets
– Cameras
– Technology (pads, pods, laptops, etc.)
– Alcohol, marijuana, illegal substances
– Scented products
– Candles
– Worries and troubles

Visiting with Children

Harbin Hot Springs is a quiet and rustic retreat center designed primarily for adults. Our goal is to preserve a restful retreat atmosphere for all of our guests, so please familiarize yourself with the following rules, as they are strictly enforced.

General Rules

– Children under 18 must be accompanied by a responsible adult at all times. We highly recommend that at least two adults arrive prepared to take turns supervising a child, freeing each other to enjoy a soak, massage, meditation or other activities.

– A reservation or pre-check-in may not be booked solely for a child. A child’s visit must be part of another adult’s reservation.

– Much of Harbin is a construction zone, so parents should be especially vigilant around active projects or equipment.

Pool Area

– Children are allowed in the Mainside area from 10AM to 8PM in the summer months, or 10AM to sundown in the winter. This includes the pools, sundecks and dressing area.
– Children may only use the heart-shaped pool and large swimming pool.
– Children are not allowed in the warm pool, hot pools, cold plunges or the sauna/ steam rooms.
– Children not toilet-trained must wear plastic pants.
– Please…no screaming or diving. We expect you to monitor your children’s behavior at all times.

Lodging

– Families may enjoy their overnight stay in designated areas away from Mainside.
– We offer very limited lodging options for families, because they are limited, we recommend reserving them well in advance of your stay.

If you have questions or concerns about our policies for families, please contact the Reception office (9am – 5pm), or security personnel after hours.

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Reservations